Refund & Return Policy

At FURIIO, your satisfaction is our priority. We are committed to providing a clear, transparent, and reliable return and refund experience.

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Eligibility Conditions

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• All accessories, manuals, and components must be included

Items that do not meet these conditions may not be eligible for a refund.

3. Return Costs

• Defective, damaged, or incorrect items:
  Return shipping is covered by FURIIO.
• Change of mind (customer remorse):
  Return shipping costs are the responsibility of the customer.
  Original shipping fees (if any) are non-refundable.
• Restocking fees:
  We do not charge any restocking fees.

4. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Used cat litter
• Customized or personalized products
• Opened hygiene-related accessories
• Items damaged due to misuse
• Items returned without prior authorization
• Incomplete returns or missing original packaging

5. Return Process

To initiate a return, please contact us at:

📧 support@furiio.com

Please include:

• Your order number
• The reason for your return
• Photos (if applicable)

Once your request is approved, you will receive:

• Return instructions
• The correct return address

Returns must be sent by postal mail using a tracked shipping service.

Customers are responsible for returned items until they are received.

6. Return Address

Returns must be sent to the address provided after your return request has been approved.

The return address may vary depending on the product and warehouse location.

⚠️ Please do not send any items back without prior authorization, as returns sent to an incorrect address may not be processed.

7. Refund Process

Once your returned item is received and inspected:

• You will receive a confirmation email
• Your refund will be processed

Refund processing time:

Refunds are processed within 7 business days after inspection.

Please note that it may take an additional 5–7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Refunds are always issued to the original payment method used at checkout.

Refunds are issued to the original payment method.

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8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

📧 support@furiio.com

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the problem

Once reviewed, we will determine the most appropriate solution.

Depending on the situation, we may offer:

• A free replacement
• Replacement parts
• A full or partial refund

If a return is required, FURIIO will cover all return shipping costs.

9. Order Cancellations

Orders can only be canceled before they are processed or shipped.

Please contact us as soon as possible if you wish to cancel your order.

10. Warranty

All FURIIO products include a 24-month limited warranty covering manufacturing defects.

During the warranty period, we may:

• Replace defective parts
• Replace the product
• Offer a partial or full refund if necessary

11. Contact Information

FURIIO
105-3272 av. de la Pépinière
Montréal, QC H1N3N4
Canada

📧 support@furiio.com

Our customer support team responds with in 24 business hours (Monday to Friday, excluding holidays).