FAQs
Frequently Asked Questions
What products do you offer?
At FURIIO, we specialize in smart, modern solutions designed to improve your cat’s daily life.
Our product range includes:
- Automatic cat feeders
- Wireless water fountains
- Self-cleaning litter boxes
- Smart accessories focused on hygiene, comfort, and convenience
All our products are selected to combine innovation, reliability, and ease of use.
When will I receive my order?
Orders are processed within 1–3 business days.
Once shipped, delivery across Canada typically takes:
👉 5–10 business days
After dispatch, you will receive a confirmation email with a tracking number to follow your order at any time.
Where do you ship and what are the costs?
We currently ship across Canada.
- Free Shipping on All Orders
- Standard shipping rates may apply for orders below this amount
All shipping costs are clearly displayed at checkout — no hidden fees.
Where are your products shipped from?
Our products are shipped from our trusted fulfillment partners to ensure efficient delivery and consistent quality control.
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by external factors such as:
- High seasonal demand
- Carrier delays
- Weather conditions
If your order has not arrived within the expected timeframe, please allow an additional 2–3 business days.
If the delay persists, contact us at:
What is your return & refund policy?
Refund & Return Policy
At FURIIO, your satisfaction is our priority. We are committed to providing a clear, transparent, and reliable return and refund experience.
1. Return Window
You have 30 days from the date of delivery to request a return.
2. Eligibility Conditions
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- All accessories, manuals, and components must be included
Items that do not meet these conditions may not be eligible for a refund.
3. Return Costs
-
Defective, damaged, or incorrect items:
Return shipping is covered by FURIIO. -
Change of mind (customer remorse):
Return shipping costs are the responsibility of the customer.
Original shipping fees (if any) are non-refundable. - Restocking fees:
We do not charge any restocking fees.
4. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Customized or personalized products
- Items damaged due to misuse
- Items returned without prior authorization
- Incomplete returns or missing original packaging
5. Return Process
To initiate a return, please contact us at:
Please include:
- Your order number
- The reason for your return
- Photos (if applicable)
Once your request is approved, you will receive:
- Return instructions
- The correct return address
Returns must be sent by postal mail using a tracked shipping service.
Customers are responsible for returned items until they are received.
6. Return Address
Returns must be sent to the address provided after your return request has been approved.
The return address may vary depending on the product and warehouse location.
⚠️ Please do not send any items back without prior authorization, as returns sent to an incorrect address may not be processed.
7. Refund Process
Once your returned item is received and inspected:
- You will receive a confirmation email
- Your refund will be processed
Refund processing time:
Refunds are processed with in 7 business days after inspection.
Please note that it may take an additional 5–7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
Refunds are always issued to the original payment method used at checkout.
Refunds are issued to the original payment method.
.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A clear description of the issue
- Photos or videos showing the problem
Once reviewed, we will determine the most appropriate solution.
Depending on the situation, we may offer:
- A free replacement
- Replacement parts
- A full or partial refund
If a return is required, FURIIO will cover all return shipping costs.
9. Order Cancellations
Orders can only be canceled before they are processed or shipped.
Please contact us as soon as possible if you wish to cancel your order.
10. Warranty
All FURIIO products include a 24-month limited warranty covering manufacturing defects.
During the warranty period, we may:
- Replace defective parts
- Replace the product
- Offer a partial or full refund if necessary
11. Contact Information
FURIIO
105-3272 av. de la Pépinière
Montréal, QC H1N3N4
Canada
Our customer support team responds with in 24 business hours (Monday to Friday, excluding holidays).
What payment methods do you accept?
We offer secure payment options including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely using encrypted systems.
Is my personal information secure?
Yes. We use industry-standard encryption to ensure your personal and payment information is fully protected.
How can I contact customer support?
You can reach our support team via:
- Email: support@furiio.com
- Contact form on our website
Customer support is available Monday to Friday
Response time: within 24 hours (business days)
Company Information
Website name: FURIIO
Company name:FURIIO
Address: 3272 avenue pépinière H1N 3N4 SUIT105,Montreal, Qc, Canada
Customer support email: support@furiio.com
Phone number:(+1) 438-990-8549
(Quebec Business Number) QBN: 2280729577
-Customer service:
Our dedicated support team is available:
- Monday to Friday: 9:00 AM – 8:00 PM (EST)
- Saturday: 9:00 AM – 7:00 PM (EST)
- Sunday: 10:00 AM – 2:00 PM (EST)
-Response time: We strive to respond to all inquiries within 24 hours to ensure a smooth and reliable experience.
- For any inquiries, our support team is available to assist you promptly.
